This guidance document is meant to support users in choosing the methods appropriate for their context and lay out key elements of responsive information design and delivery. This document should support you in understanding core concepts and best practices, and identifying what you need to do.
This guide is organized in three modules, which can be used individually as needed:
- Module 1: Getting Started provides the foundational knowledge you need to use the rest of the toolkit. It supports a strong understanding of responsive information services, including core concepts of participation and inclusion and how to apply them.
- Module 2: Design provides the guidance and tools you need to assess needs and context and use those findings to shape a strategy to effectively reach your target group, with a specific focus on factors of inclusion, coordination, and strengthening/building on existing local initiatives.
- Module 3: Implement provides the guidance and tools you need to implement, manage, monitor, and adapt your responsive information service project with staff who are prepared to answer questions and manage interactions safely and effectively, develop inclusive and responsive content, and map services.
A few things to keep in mind:
- You don’t need to use everything. Because this toolkit is meant to support a diverse set of actors, you may find that not everything in this toolkit is relevant to you and your goals for responsive information services. Use what is relevant to you.
- You don’t need to use everything in order. Because this toolkit is also primarily meant to be used in emergencies, users are encouraged to use what they need at the time they need it, rather than viewing this toolkit as a step-by-step guide. You might use part of each module to get started, then return to each module over time as you have more time or capacity, or to strengthen scale or quality of your intervention.
- Adapt, adapt, adapt. Responsive information services will never be a one-size-fits all approach. The guidance and tools included here provide a consolidated set of best practices derived from a growing community of practice and evidence base on delivering information as aid to people affected by crisis. This toolkit will provide minimum standards, best practices, ideas, and tools to get you started, but feel empowered to adapt the guidance and tools in this toolkit to meet your needs. View the tools in this toolkit as a starting point and guide to meet your needs, the context, and the resources and time available to you.
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Practical tools and training packages support this guide, which are linked to throughout. The set of tools should support you in identifying how to do what you need to do. All tools in this guide are available at: https://rescue.app.box.com/s/aktx52flj4xvunwdhke50vjhg9l5aq1i |