Take Action
Collecting data on topics of information requested by clients during two-way interactions is crucial to inform an iterative information-production strategy that is continually informed by the needs of the community. This also forms the basis for tracking your program’s reach and timeliness.
Data collection is continuous throughout implementation.
Collecting data on two-way communications with clients informs the following indicators:
| Level | Result | Indicator |
|---|---|---|
| Intermediate outcomes | Clients access information | # of people receiving individual support through two-way communication |
| Information is timely | # of days on average taken to respond to individual client questions | |
| Outputs | Informational content that is responsive to client needs is developed | % of clients requesting information related to [topic / theme] |
__________________________________________
- Tool 27. Two-Way Communication Data Collection Form Template
- Tool 28. Two-Way Communication Data Tracker and Dashboard
__________________________________________