Take Action
- Develop a process for collecting consistent information from service providers and obtaining consent for publishing their information publicly: To collect the required information for your service map, you can consider using a fillable form. Forms ensure that correct and adequate information is collected. If your service map is published publicly, they also ensure that you get consent from the provider to publish information about the service or services they provide.
- Develop a process tracking the information you collect from service providers: While you might use a variety of formats to share information about services with clients, it can be helpful to have an internal list of service providers that can be shared with frontline communicators to answer client questions or used as a basis for developing informational content. This can also be the data collection tool for a monitoring and evaluation indicator that tracks the number of services mapped.
> See Module 3.4.3 Monitor Service Mapping and Content Production for more on how data collection on service mapping informs monitoring and evaluation.
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