Take Action
Another way to ensure inclusive design of responsive information service communication channels is to complete an accessibility audit to assess levels of accessibility and identify potential barriers. This should be done during the design phase, though it can be done during implementation (likely at a higher cost if retrofitting an existing approach is required). (63)
An accessibility audit is a method to evaluate the level of accessibility and safety and identify existing barriers of different communication channels through a checklist. It can be conducted by an external expert, for example by a local Organization of Persons with Disabilities, or through a self-audit.
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What is in the tool?
This is a checklist to evaluate the level of accessibility of your communication channels and identify barriers. It includes an action plan to track how barriers will be addressed and examples throughout.
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