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In the early phases of an emergency, you may be most concerned with identifying top information needs, and existing channels of communication you can use to reach communities. Over time, as assessments become more nuanced, so should the questions associated with communication and community engagement to improve information services. (31)
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EXAMPLE – Common learning questions may include:
- What is the relevant profile of the community (languages spoken at home, literacy, legal statuses, other marginalization factors)?
- What does the community identify as their most pressing problems, risks, and concerns? What information does the community need to solve those main problems?
- What are the main barriers and risks the community faces in accessing that information? How do barriers differ for different community groups, especially for marginalized groups? Are there any topics which are particularly difficult for some groups to access information on? What are the information-related protection risks faced by the community (denial of access to information, the presence of misinformation, disinformation, rumors)?
- What does the communication ecosystem look like now (how are people sharing and receiving information)? How has it changed since the emergency? Are there any groups which are particularly left behind in the current situation? Who are the key stakeholders who may influence access to information?
- What are the main communication channels different groups have access to? What are the main communication channels preferred by different groups? What are the main sources of information that different groups in the community trust most? What languages and formats do different groups prefer to receive information in?
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